Last updated: 25 October 2026
Welcome to Just Hayley. These Terms & Conditions explain how our website works and what you can expect when purchasing or downloading our products.
We want everything to be straightforward, fair and transparent.
Just Hayley provides wellbeing resources, publications and practical tools designed to support personal growth, reflection and emotional wellbeing.
For enquiries, please contact:
Email: justhayleyuk@gmail.com
Business contact address: [To be added before publishing]
Our products may include digital guides, eBooks, workbooks, downloadable resources, printed publications and other wellbeing products.
Product descriptions, prices, formats and delivery information will be displayed before purchase.
Some resources are offered free of charge. Others require a one-time payment or may have different payment arrangements, which will always be explained before purchase.
All prices are displayed before checkout, including applicable taxes and any additional delivery charges.
Payments are processed securely through our designated payment providers.
Customers will not be charged recurring fees unless a subscription or recurring payment arrangement is clearly identified and agreed to before purchase.
Digital products are generally supplied through an electronic download or email.
Where immediate delivery is offered, customers must expressly agree to receiving their digital content during the statutory cancellation period and acknowledge the effect on their cancellation rights.
If you experience difficulty accessing your purchase, please contact us for assistance.
We respect your statutory consumer rights.
Digital products
Where you expressly consent to immediate supply of digital content and acknowledge that your cancellation right will be lost, the 14-day change-of-mind cancellation right ends once supply begins.
Otherwise, your statutory cancellation rights continue to apply.
If digital content is faulty, inaccessible or not as described, you may be entitled to a repair, replacement or refund in accordance with applicable consumer law.
Physical products
Where we sell physical products directly, customers will normally have 14 days after receiving their goods to notify us that they wish to cancel, followed by a further 14 days to return them.
Applicable delivery charges, return costs and refund arrangements will be explained before purchase and handled in accordance with consumer law.
This does not affect your rights where products are faulty, damaged or not as described.
Unless otherwise stated, our downloadable products are supplied for individual, personal use.
You may save and print copies for your own use.
Our materials must not be resold, redistributed, reproduced commercially or shared publicly without permission, except where permitted by law.
All original Just Hayley content, branding and creative materials remain protected by applicable intellectual property laws.
Just Hayley products are intended to offer general wellbeing information, encouragement and practical self-reflection tools.
They are not intended to replace professional medical advice, psychological treatment, diagnosis or emergency support.
Everyone's experiences and circumstances are different. No particular outcome or improvement is guaranteed.
Please use the suggestions that feel appropriate for you and seek professional support when needed.
Some Just Hayley products may be available through external retailers, publishing platforms or marketplaces.
Purchases made through these providers are subject to their applicable checkout, delivery and returns processes, alongside your statutory consumer rights.
We take your privacy seriously.
Personal information is handled in accordance with our Privacy Policy.
Purchasing a product does not automatically mean you have agreed to receive marketing emails. Marketing preferences are managed separately.
If you have questions about a purchase, experience a problem with a product or wish to discuss your consumer rights, please contact:
We aim to resolve concerns fairly and promptly.
We may update these Terms & Conditions when necessary, including when new products or services become available.
The terms applicable to an order are those in effect when the purchase is made. Later changes will not retrospectively alter an existing purchase agreement.
These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections that apply to customers elsewhere.
Nothing in these terms excludes or restricts rights that cannot legally be excluded.