Privacy Policy

Just Hayley

Last updated: 21 October 2026

1. Introduction

Your privacy is important to Just Hayley.

This Privacy Policy explains what personal information we collect, how we use it and how we keep it safe when you visit our website, download our free resources or purchase our products.

Just Hayley is operated by [Full legal name], trading as Just Hayley, a sole trader based in the United Kingdom.

Website: www.justhayley.co.uk

Email: justhayleyuk@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name and email address when you request a free resource or subscribe to emails.
  • Your contact and purchase details when you buy a product.
  • Information you provide when contacting us directly.
  • Basic website usage information collected through cookies or similar technology.

We only ask for information needed to provide our services, respond to enquiries or communicate with you where permitted.

3. How We Use Your Information

We use personal information to:

  • Deliver free resources, including Shelter.
  • Process purchases and provide access to paid products, including 7 Steps.
  • Send order confirmations and important information about your purchases.
  • Respond to questions or requests.
  • Send updates, resources and promotional emails where you have agreed to receive them.
  • Maintain the security and operation of our website.
  • Meet our legal and accounting obligations.

Under UK data protection law, we must have a valid reason for using personal information.

These reasons include fulfilling a purchase, complying with legal obligations, your consent for optional marketing, and our legitimate interests in responding to requests and operating the business securely.

4. Email Subscriptions

We use a third-party email service provider to manage subscriptions, deliver requested resources and send emails.

When you request a free download, we use your email address to deliver it and send relevant information about that request.

Receiving a free resource does not automatically mean you have agreed to receive promotional emails.

Where marketing consent is required, we will ask for it separately.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

You can also contact us at justhayleyuk@gmail.com.

5. Payments and Purchases

Payments for Just Hayley products are processed securely through Stripe.

Stripe handles payment information, including card details. Just Hayley does not store your full payment card details.

We may receive information such as your name, email address, purchase details and payment status to fulfil your order, provide customer support and maintain financial records.

You can read Stripe's Privacy Policy at:

https://stripe.com/gb/privacy

6. How We Store and Protect Information

We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

We use third-party service providers to securely manage information, deliver resources and process payments. These providers handle personal information only as necessary to provide their services.

We do not sell your personal information.

We only share information with service providers where necessary to operate our business, deliver products, process payments or meet legal requirements.

7. How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose for which it was collected.

  • Email subscriptions: We keep subscription information while you remain subscribed. If you unsubscribe, we stop promotional emails and may retain a limited record of your preference.
  • Purchase records: We keep records for as long as required for accounting, tax and other legal obligations.
  • Customer enquiries: We keep correspondence only for as long as reasonably necessary to resolve enquiries or maintain required business records.

You may request deletion of your personal information, although some information may need to be retained to meet legal obligations.

8. Cookies

Our website may use cookies and similar technology to help pages and forms work correctly and to understand website usage.

Where cookies require your consent, we will provide information about them and give you an appropriate choice.

You can also manage cookies through your browser settings.

9. Information Processed Outside the UK

Some of the services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards must be in place in accordance with UK data protection law.

You can contact us for further information about how your information is protected.

10. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Ask us to limit how your information is used.
  • Object to certain uses of your information, including direct marketing.
  • Withdraw consent where we rely on it.
  • Request the transfer of certain information to another provider.

To exercise these rights, please email:

justhayleyuk@gmail.com

We will respond in accordance with applicable data protection laws.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website or legal requirements change.

The latest version will always be available on our website, with the date of the most recent update shown above.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Just Hayley

Email: justhayleyuk@gmail.com

Website: www.justhayley.co.uk